Policies and Terms
Return Policy: We at CheeryBird.com guarantee 100% customer satisfaction. If for any reason you are not satisfied with your product, return it within 30 days to receive a credit toward the purchase of another item or a refund of the purchase price. If you are returning an item that qualified for free shipping, any savings in shipping will be deducted from the refund amount. Any returned items must be unused and in original condition and original packaging. Food items may not be returned or exchanged. Shipping charges are not refundable. Return shipping is paid by purchaser. If you wish to return an item, please contact us by phone at (844) 692-4737. Please provide us your name, order number, and the item that you wish to return. We will then issue you an RMA number that must be included with the package. Please insure and track any returned packages. Credits to your account will be made upon receiving and examining the returned items. Unauthorized returns or items returned used, damaged, or not in their original condition and packaging may result in delaying a refund, a partial refund, in-store credit, or a refusal of the returned items.
Backorders: If you order an item that is on backorder, we can offer you the following options:
Choose another product to be shipped now.
Wait until the item is in stock and then it will be shipped.
Receive store credit for another purchase within 60 days.
Receive a refund of the full purchase price.
Damaged Goods: If you have received a product that has been damaged or are missing items from your order, contact us by phone at (844) 692-4737 within 10 days of shipment, in order to file a claim. Please keep all items, boxes, and packing material shipped to you for inspection. You will need to provide us a description of the damage to the item as well as the condition of any packaging. This will help us determine if the damage was done during shipment, or was defective from the manufacturer. Items will be replaced at no cost to you. For missing items, please make sure you have removed all packing material from the shipping box to confirm that the item was not hidden from view. If your order was shipped in several boxes, it may be helpful to check the tracking information to confirm that all packages have been delivered. You may or may not be contacted by the package carrier (ie UPS, FedEx) during this time. The missing item tracking procedure typically takes 7-14 business days to complete and consists of an inventory level verification, package weight verification, and carrier investigation.
Personal Checks: We cannot take personal checks. We can accept Postal Money Orders. Your order will be shipped when it has cleared. This is usually is 3-5 days.
Security: During your ordering and checkout processes, all personal and payment information is encrypted using 100% safe SSL technology. Your credit card numbers and personal information is guarded with the highest security and confidentiality.